Frequently asked questions

Posting listings and managing messages requires a valid account. Use an email you can access—you will receive confirmations and security alerts. One account per person is enough; multiple accounts to bypass limits may lead to suspension.

Standard listings are free: VEX does not charge listing fees and does not sell ad space or paid visibility to third parties. There are no commercial “boost” packages—what matters is an honest description, clear photos, and a fair price.

Often the platform only connects parties; payment is between you directly. Do not send money to unverified people or accept unofficial “guarantees.” For expensive items, prefer inspection on site or payment methods with protections where applicable.

A listing may be rejected for wrong category, banned content, or inappropriate images. Read the rejection message, fix the issue, and resubmit. If you believe it was an error, follow the appeal path from support.

Report phishing, absurdly low prices, or advance payment for unseen goods. Never share SMS codes or bank details with “buyers” who have not inspected the item.

You may request updates or deletion under the privacy policy and applicable law. Deleting an account may remove listing history and messages—confirm before proceeding if you need records for disputes.